Refund and Returns Policy

Since Leafy delivers fresh, cooked-to-order food, this policy works a little differently from a regular online store — there is no “return” of a meal once it’s made, but here is exactly where you stand.

Changing or cancelling a school meal order

You can edit or cancel a school meal order yourself, any time up to the order cutoff the night before. After that, the kitchen has already started cooking for the morning, so please call or email us directly if something has changed.

If we have to cancel your order

Sometimes we have to cancel an order ourselves — we’ve sold out of something it needed, an ingredient didn’t arrive fresh, the delivery address is outside the area we can reach while the food is still good, or the kitchen is closed that day. When this happens, we refund whatever was charged, in full, back to the way you paid. If nothing was charged yet, there is nothing to refund. Refunds are sent through Razorpay and usually take a few working days to show up in your account.

If something arrives wrong

If your order arrives incorrect, incomplete, or not as described, please contact us straight away at hello@leafy.cafe — we’d rather put it right than have you simply not come back.

This policy was last updated on 3 October 2026.